At Greenedge Infratech Pvt. Ltd, customer satisfaction is our priority.
This Return & Refund Policy explains your rights and remedies regarding purchases made through greenedgeinfratech.com.
1. Scope
This policy applies to all products sold directly on greenedgeinfratech.com, including inverters,
solar accessories, monitoring devices, and related equipment (“Products”).
Service-based engagements are governed by separate terms.
2. Order Cancellation
- You may cancel an order within 24 hours of placement provided the product has not been dispatched.
- Cancellation requests must be submitted via contact form or email: greenedgeinfratech@gmail.com with your Order ID.
- Once the product is dispatched, cancellation is not permitted; return policy applies instead.
3. Return Eligibility
Products are eligible for return ONLY if they meet ALL the following conditions:
- Delivered in original, unused condition with packaging, manuals, accessories, and tags intact.
- Return request submitted within 7 days of delivery date.
- Return approved by Greenedge Returns Team.
Non-returnable items:
- Used, installed, or damaged products due to customer misuse.
- Customized or special-order products.
- Products without original packaging or serial labels.
4. Defective or Damaged Products
If your product arrives defective, damaged, or not as described:
- Submit a return request within 3 days of delivery.
- Provide clear photos/videos of the damage or defect.
- Our support team will verify and approve replacement or refund.
Approved defective returns are eligible for:
- Replacement (preferred), OR
- Full refund to the original payment method.
- Shipping charges will be borne by Greenedge.
5. Change of Mind Returns
- Return request must be submitted within 7 days of delivery.
- Product must be unused and in original condition.
- Refund amount = Product value minus restocking & logistics fees.
- Return shipping costs are borne by the customer.
6. Return Process
- Send a request to: support@greenedgeinfratech.com
- Include Order Number, Product Name/SKU, Reason for return, and supporting images.
- Our team will issue Return Authorization and instructions.
- Ship returns using a traceable courier only.
7. Refund Timeline
- Refunds processed within 7–14 business days after inspection.
- Refund issued only to original payment method.
- Bank processing times may vary.
8. Replacements
- Replacements shipped after return approval and receipt.
- Free shipping for defective items.
- Shipping charges apply for change-of-mind returns.
9. Warranty Considerations
Product warranty remains governed by the manufacturer’s policy.
Warranty claims may require inspection or service center verification as per manufacturer guidelines.
10. Contact & Support
If you have questions regarding returns, refunds, or replacements:
📧 greenedgeinfratech@gmail.com
📞 Customer Care: 9528282303